Thank you for choosing to be part of our community at SilverSpoon. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected].
When you visit our website , mobile application, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites or Apps and our services.
This privacy policy applies to all information collected through our website , mobile application, ("Apps"), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
Privacy Policy
When you use our online ordering application, we may collect personal information such as your name, email address, phone number, and billing information. We may also collect information about your device and browser, such as your IP address, browser type, and operating system.
We use your personal information to process your orders, provide customer support, and communicate with you about our products and services. We may also use your information to improve our online ordering application and to prevent fraud.
We may share your personal information with third-party service providers who help us process your orders, such as payment processors and delivery services. We may also share your information with government authorities or law enforcement if required by law.
We take the security of your personal information seriously and take reasonable measures to protect it. We use SSL encryption to protect your payment information, and we limit access to your personal information to authorized personnel.
We may update this privacy policy from time to time. If we make any significant changes, we will notify you by email or by posting a notice on our website.
By using our online ordering application, you consent to our collection, use, and sharing of your personal information as described in this privacy policy.
Cancellation and Refund Policy
You can pay by any of the methods listed in our checkout screen. Please make sure that if your order is placed using a credit or debit card, the card is valid on the date of your order placement. The Restaurant may provide no refunds to the orders paid online. We request you to contact us directly to settle any payment dispute or refund claim. In addition, please note that if you order on-line, the price charged may be different to the price for the Products had they been ordered in-store or by telephone.
The online order once placed cannot be modified or cancelled either through the website or offline by calling the restaurant. Anyhow, if you wish to cancel or complain about your order, please call your local restaurant service location, details of which will be included in the confirmatory e-mail sent to you upon placing your order and we shall try our best to help you.
We will aim to provide you with your ordered products as close as possible to your requested delivery/collection time but we cannot guarantee the delivery time in all the cases. Delivery time may be affected due to bad weather or traffic conditions. This is to ensure the safety of our riders. Delivery service may be temporarily unavailable in selected areas due to bad weather or unforeseen circumstances.
The Client agrees to accept delivery of the Products at the agreed time and place of delivery. If you have chosen for the Products to be delivered, the Restaurant will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then we shall not refund you the price for your order and will have to charge you for the full amount of your order.
Shipping Policy
We are committed to providing you with a seamless and enjoyable food delivery experience. Please take a moment to review our shipping policy.
1. Delivery Zones and Coverage:
We currently deliver to limited zones/areas for details kindly connect with our customer support number or email us. We do not deliver to areas outside these specified zones.
2. Delivery Timeframes:
Our delivery times vary based on your location and order volume. Please note that actual delivery times may be affected by traffic, weather conditions, or other unforeseen circumstances.
3. Order Confirmation:
Upon successful placement of your order, you will be able to see order confirmation within the application. This confirmation will include your order details. Track your order in real-time through our app for the latest updates.
4. Delivery Charges:
We keep our delivery fees affordable. The delivery charge will be clearly displayed during the checkout process.
5. Minimum Order Amount:
To qualify for delivery, there is a minimum order amount. Orders below this threshold may be subject to additional charges or may need to be picked up.
6. Delivery Partners:
We may partner with reliable third-party delivery services to bring your orders to your doorstep. Each delivery partner follows our guidelines to ensure a secure and efficient delivery process.
7. Changes and Cancellations:
You can make changes or cancel your order before it is accepted. After this time, changes or cancellations may not be possible. Please contact our customer support team for assistance.
8. Inclement Weather Policy:
In the event of adverse weather conditions, delivery times may be affected. We appreciate your understanding in such situations, and our team will do its best to minimize any disruptions to your delivery.
9. Refund and Returns:
For issues related to the quality of the delivered food, incorrect orders, or damaged items, please contact our customer support team immediately.
10. Customer Support:
Our customer support team is available to assist you. Feel free to reach out via contact number mentioned on the website, and we will be happy to address any questions or concerns.
11. Terms of Service:
By using our food delivery application, you agree to our Terms.